Cancellation and refund policy
- Core bookkeeping in MiyeeBooks is free. You pay only for what you choose: MiyeeBooks Pro, Investor Desk or extra cloud storage.
- Cancel any time from the app or by email. Nothing renews after you cancel; you keep access until the end of the period you paid for.
- Changed your mind? Ask within 7 days of a new purchase and we refund it in full.
- Charged twice or charged in error? We refund the extra amount in full.
- Refunds go back to the way you paid, within 5-7 working days of our approval.
1. What this policy covers
This policy covers payments you make to Miyee Tech Labs for MiyeeBooks: extra cloud storage, and any paid plan or add-on shown in the app or on the About page at the time you buy. Payments are processed by Razorpay; we never see or store your card, UPI or bank details.
It does not cover payments your customers make to your business through your own Razorpay account connected to MiyeeBooks. For those, your business is the seller and your own refund policy applies; see section 6.
2. Cancelling
- You can cancel a plan or extra storage at any time: in the app, or by writing to miyee.india@gmail.com with "Cancel" and your registered email in the subject.
- For an automatic renewal (UPI AutoPay, card or e-mandate), cancelling stops all future charges. You can also stop a mandate from your UPI app or bank.
- After cancelling you keep what you paid for until the end of the current period. Your books are never deleted because a plan ends: they stay on your device and can be exported. If cloud storage goes back to the free limit, we tell you in the app and give you time to export or reduce what is stored.
3. Refunds
| Situation | Refund |
|---|---|
| You ask within 7 days of a new purchase (first purchase or an upgrade) | Full refund |
| You ask within 7 days of an automatic renewal you did not mean to keep | Full refund of that renewal |
| You were charged twice, or charged an amount other than the price shown | Full refund of the extra amount |
| The money left your account but the payment failed or you got nothing | Reversed in full. Most are reversed automatically by your bank or Razorpay within 5-7 working days; if not, write to us |
| You cancel after 7 days, part-way through a paid period | No refund for the rest of that period; you keep access until it ends |
| We stop a paid service you rely on before the period ends | Refund for the unused part of the period |
4. How to ask for a refund
- Write to miyee.india@gmail.com with "Refund" in the subject, from your registered email.
- Give the company name or MiyeeBooks Registered No, the date and amount, and the Razorpay payment ID from your receipt if you have it.
- We reply within 2 working days. Once approved, the refund is sent through Razorpay to the original payment method and normally reaches you in 5-7 working days, depending on your bank.
5. Taxes and invoices
Prices are in Indian rupees and all-inclusive. Miyee Tech Labs is not yet registered under GST (turnover below the threshold under section 22 of the CGST Act, 2017), so no GST is charged; we send an invoice for every payment and a credit note for every refund. Once registered, GST will be shown on tax invoices and refunded with the amount it was charged on.
6. Payments to businesses that use MiyeeBooks
If a business uses MiyeeBooks to send you a payment link or a subscription, you are paying that business, not Miyee Tech Labs. The money goes from Razorpay to that business's own bank account; MiyeeBooks only records the payment in its books. Ask that business for any refund or cancellation. If you cannot resolve it, you can also raise it with Razorpay.
7. Questions and complaints
Write to our Grievance Officer. Complaints are acknowledged within 2 working days and resolved within 30 days. This policy does not limit your rights under the Consumer Protection Act, 2019.